Shipping policy
Shipping & Returns Policy
Order Processing
Please allow 1-2 business days to process your order. You will receive a notification email once your order has shipped!
Domestic Shipping (U.S.A.)
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Carrier Partners: We generally ship via USPS, UPS, or FedEx.
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Shipping Rates: For calculated shipping rates, charges will be displayed at checkout based on your location and package weight.
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Delivery Estimates: Standard orders are typically delivered within 3-7 business days after processing.
International Shipping
We are happy to announce that we now ship worldwide!
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Shipping Rates: International shipping charges for your order will be calculated and displayed at checkout.
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Duties and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. P&N Goods is not responsible for these charges if they are applied; they are the responsibility of the customer.
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Estimated Delivery: International shipping times vary by country but generally take between 7-21 business days.
Refunds and Returns
New Sale Items
We offer a 30-day return policy for products labeled as "NEW" in the product description.
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Items must be returned in their original condition and packaging.
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Return shipping costs are the customer's responsibility.
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Please [Contact Us] to initiate a return request.
Final Sale Items
Returns are not accepted for items labeled as Final Sale ("No returns accepted on this purchase") within the product description.
Damaged Items
In the event that your order arrives damaged, please email us as soon as possible at pandngoods@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will work hard to find a satisfactory solution.
Questions? Reach out to us anytime at pandngoods@gmail.com.